Five Crucial Steps to Achieving Interoperability

Posted by Tom Stephenson on December 2, 2016


Most hospital systems understand and accept that interoperability is an important step to improving staff performance and patient outcomes. Ensuring that technology is aligned through standardization and compatibility can help hospitals earn better HCAHPS scores and excel at value-based care.

Read More

Topics: Blog

Bridging the digital and physical divide in hospitals

Posted by Brenda Aubin RN BSN on November 16, 2016

No healthcare executive can safely ignore the changes brought by digital technologies to nearly every touchpoint of the consumer journey. Patients and consumers now blend their digital and physical worlds so tightly together they can’t comprehend why hospitals and healthcare systems haven’t done the same. While our industry has examined at length the issue of EHRs and online patient portals in recent years, there have been noticeably fewer discussions and slower movement around digital-physical fusion.

Read More

Topics: Blog

Improve HCAHPS Ratings with the Right Nurse Call System

Posted by Brenda Aubin RN BSN on November 11, 2016


Patient satisfaction is a major factor in the continued success for hospitals today. With financial health and public reputation tied to HCAHPS scores, improving patient ratings remains a top priority for hospital leaders.

There’s no shortage of information on how to do it. A quick Internet search turns up millions of articles, blog posts and experts standing by to help improve scores, and while there are many approaches out there that may be effective, sustainable change requires a sustainable solution.

Read More

Topics: Blog

Measures that matter

Posted by Karen Stone on November 4, 2016

Measure Madness; Image via HANYS.org
 

“While the value of measurement is clear, measurement is also clearly out of control and in need of reform.”

This is the bold opening of Measures that Matter, a recent report by the Healthcare Association of New York State (HANYS) which urges the entire healthcare system to streamline, align and focus on the quality measures that matter most for improving patient care, including the patient experience. The report examines how HCAHPS surveys are currently administered and provides recommendations for improvement based on consumer behavior and technology.

Read More

Topics: Blog

Adding a human touch to interoperability

Posted by Brenda Aubin on October 31, 2016

In an adherence-driven world of hospitals wired to a race for fast fixes and cost savings, you end up with a real need to create an environment that enables more efficient communication without sacrificing a premium patient experience. For many leaders in our industry, the answer to this dilemma is interoperability, a term you have likely read or heard in meetings and conferences more than once this month. This buzzword du jour is everywhere — at Health:Further Summit, in the halls of healthcare consulting firms, publishers and device makers.

Read More

Topics: Blog

Alarm Fatigue is Not the Only Serious Alarm Issue for Nursing Teams

Posted by Brenda Aubin RN BSN on October 21, 2016

Alarm fatigue has gotten a lot of press over the past few years, but it’s not the only dangerous alarm-related issue facing hospitals. A lesser-known condition is finally getting some much needed attention. It’s called “auditory masking,” and like its cousin, alarm fatigue, it threatens the safety of patients and the sanity of the nursing teams who care for them.

Read More

Topics: Blog

We’re Celebrating 100 Million Messages: Here’s How It All Started

Posted by Tom Stephenson on October 11, 2016

Like many caregivers we’ve interviewed regarding their experience when a loved one is in the hospital, Amplion Executive Chairman David Condra had his first true encounter with a hospital when his parents were in their last year of life. It was then that David noticed how much went on in a patient room and the myriad of beeps and movements that were disconnected from any kind of process or communication channel. The experience was a stressful one—what device had just beeped? What did it mean? Was there a nurse close enough to hear? Did he need to find a nurse and tell them about the sound he heard? When would someone bring the blanket his mom had requested, or the pain meds his father so desperately needed? Did they even get the message?

Read More

Topics: Blog

Why the Joint Commission’s clinical alarm safety move is a good one

Posted by Brenda Aubin RN BSN on October 6, 2016

Last week, HealthLeaders Senior Nursing Editor Jennifer Thew published an article on The Joint Commission’s call for improvements in clinical alarm safety and the role device manufacturers play in helping to mitigate alarm fatigue on nurse teams-- and its ensuing effects on patient safety.

As Thew pointed out, 98 alarm-related sentinel events, 80 of which resulted in death, were reported to The Joint Commission between 2009 and 2012. This, along with surprising patient falls statistics, led The Joint Commission to add clinical alarm safety to its list of national patient safety goals. Earlier this year, that goal entered Phase Two—implementation—and hospitals now need to create policies and procedures to improve clinical alarm safety and protocols.

Read More

Topics: Blog

How caregiver communication impacts the patient experience

Posted by Brenda Aubin on September 30, 2016

First impressions are powerful, and that’s even more true for people who are experiencing anxiety due to an illness.  While first impressions are important and can create a halo effect that can positively affect perception of an experience, they’re not always lasting.  That’s why it’s so important that every stage of a patient’s experience be treated as an opportunity to make a positive lasting impression. Seasoned medical professionals know that the patient perceptions are comprised of a collection of impressions that are created throughout each stage of a patient’s experience. The Beryl Institute defines patient experience as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care."

Read More

Topics: Blog

Can We Bring the Concept of Air Traffic Control to Patient Care?

Posted by Brenda Aubin on September 23, 2016

While many aspects of healthcare have evolved and become more coordinated thanks to technology and data analysis tools, nurse call still lags dramatically behind. Up to 1/3 of all hospitals are using nurse call technology that is nine years old or older. Why? When it comes to nurse call, many hospitals seem to embrace the “if it ain’t broke, don’t fix it” mentality, seeing nurse call as more of a widget on the wall than an opportunity to provide higher level care.

Read More

Topics: Blog