A transparent work environment can increase employee trust, productivity and engagement. This type of environment encourages open communication and keeps all employees in the loop about the purpose and goals of the organization. Healthcare workers are tasked with an important job – ensuring the health and safety of others. Transparency can make a world of difference.
Organizations that actively encourage employees to communicate openly are 50% more likely to have a lower turnover rate, according to data collected by ClearCompany.com. Additionally, companies with an engaged workforce report 22% higher productivity.
These outcomes are impressive, and the benefits of a transparent work environment are clear - lower burnout rate, happier workers, and better patient care. The question is how can a healthcare organization create and maintain a transparent work environment?
Those in the healthcare industry are all too familiar with the current state of communications in care settings – the multitude of alarms that sound, and the amount of false alerts, and the many messages received through multiple channels are enough to cause serious miscommunication and employee burnout. Below are three ways to achieve and maintain employee transparency in a healthcare setting.
1. Be Open about Patient Safety
It is important to share information with the entire staff about that status of patient safety within the organization. For example, if patient falls are an ongoing issue within your organization, it would be beneficial to disclose data and details about the situation with all staff members.
While it may not be ideal to share these statistics, the benefits of doing so can outweigh the potential negatives. Being transparent about ongoing issues can create awareness, thus making employees more sensitive to the issue, and can also motivate staff to work toward solutions. If employees understand the true severity of the issue at hand (through shared data), they can take action to improve the issue moving forward.
2. Close the Employee Knowledge Gap
Most workplaces have an employee hierarchy. Naturally, those closer to the top tend to have more awareness and knowledge about company updates and developments.
This knowledge gap can have negative implications for employees down the ladder, as it can decrease feelings of connectedness and thus motivation to work hard. To increase motivation, every employee should be aware of the status of the organization, such as what areas need attention and the direction that the company is heading in the future. Employees should be in the know on not only what is happening, but also why. Understanding these details leads to change and improvement.
By treating each employee as a valuable asset, and providing the tools and knowledge they need to succeed, employee motivation to go above and beyond, as well as productivity, will increase. These outcomes are beneficial for CNOs and leadership, as they can ultimately lead to higher patient satisfaction and safety ratings for the health system as a whole.
3. Advanced Staff Management Technologies
Healthcare organizations that are supported by reliable technology systems demonstrate better teamwork, are more efficient and exhibit greater accountability for their job duties and patients. Healthcare workers make the world a better and brighter place each day. They deserve technology that makes communications easier and spreads transparency throughout the entire team.
My colleague, Cathy Swenson, says high performing leaders have a desire to know what happens with their staff in everyday patient encounters and why. I agree. Learning why leads to change and improvement. Technology that gives leaders greater visibility of every day operations and provides staff with supportive and reliable communications tools can be a game changer for staff and for patients.
With Amplion Alert, patient care needs are not only sent to caregiver phones but are also visible to the entire care team via giant hallway monitors. Transparent communication like this leads to better collaboration and most importantly, better patient experience and outcomes.
Objective data collected by the Amplion Alert system assists with service recovery and makes it possible to acknowledge nurses for their hard work. It also delivers insights that can help balance workloads and prevent staff burnout – the ultimate key to delivering better patient care.
Do you have any tools or techniques that have helped create a more transparent organization? Where does transparency start? Tweet us @amplionalert with your thoughts.