The healthcare industry’s shift to a value-based care model has many hospital leaders scrambling to find ways to increase patient satisfaction and, in turn, raise scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. An advanced nurse call technology is a great multi-pronged solution. According to a 2017 article in Health Facilities Management, the “latest advances in nurse communication systems enable streamlined, customized communication among patients, clinicians and caregivers to enhance patient satisfaction and improve quality of care.”
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Upgrading your nurse call system can help drive better patient experiences and improve patient satisfaction. Here are three reasons how:
- An advanced nurse call system improves nurse-patient communication. An advanced nurse call system uses smart technology to enhance communication between patients and clinicians. With an advanced system, automated messaging and reminders alert staff of patient needs. If the nurse is unavailable to respond to the patient, the task or request is escalated to the next available caregiver.
- An advanced nurse call system gives patients (and loved ones) peace of mind. Smart nurse call technologies close the loop on care, tracking delivery from the moment the nurse call button is pushed to the time care is delivered—confirming that the patient has received assistance. With an advanced nurse call system, patients never have to wonder if their request will be answered.
- An advanced nurse call system helps streamline pain management strategies. When a patient is in pain, they want attention fast. Hourly rounding has been shown to improve pain management scores on HCAHPS surveys. In fact, one study published in the American Journal of Medical Quality found that patients’ perceptions of pain “were more strongly correlated with their perception that caregivers did everything they could to control their pain than with their pain actually being well controlled.” Smart nurse call systems send hourly rounding reminders to clinicians, ensuring that patients are receiving high-quality care on a regular basis.
At Amplion, we’re changing the way hospitals use nurse call. Amplion’s next-generation Care Assurance Platform takes nurse call to the next level, combining it with advanced messaging capabilities and alarm management tools. Our Care Assurance Platform closes the loop on care—patients, clinicians and hospital leadership can rest assured that patient needs are fulfilled from the second the call button is pushed to the actual delivery of care, creating a culture of accountability. Plus, Amplion’s advanced messaging capabilities help improve communication among nurses, allowing caregivers to more easily communicate about their availability to respond to a patient need, meaning patients never have to worry about their request being ignored or forgotten. Alarm input devices that are installed in every patient room help nurses assess the urgency of specific requests and, in turn, help ensure prioritization of responses.
But the cream of the crop is Amplion’s robust reporting package. Amplion’s real-time reporting portal makes it easy to monitor clinical activity, assess staffing workflows, identify issues, and measure alarm activity by floor, device and room, within five minutes of occurrence. An integrated reporting portal makes it easy to address service recovery, prevent caregiver burnout, discover problems affecting patient safety and care delivery, and balance clinical workflows. With real-time reporting and data, nurses are better equipped to deliver high-quality patient care.
Thinking of upgrading to a smarter, more advanced nurse call system? Take Amplion’s quick complimentary nurse call assessment to score your facility’s nurse call readiness.