At Amplion, we care about ensuring our customers are successful. While we build state-of-the-art technology, what we really sell is positive outcomes. That’s why we created the Clinical Integration and Outcomes (CIAO) team. We leverage our more than 35 years of hands-on clinical experience to help you determine what’s working well in your hospital and identify areas for improvement.
We spoke with Brenda Aubin, the manager of Amplion’s CIAO team, to learn more about the CIAO team and how it benefits hospitals.
Q: Tell us a little bit about Amplion’s CIAO team. How many are on your team and what credentials do your team members have?
Aubin: The CIAO team consists of six team members, including myself. Our team is comprised of nurses and respiratory therapists, each of which has several years of clinical experience in the hospital setting. Team members have served additional roles prior to joining Amplion, including We also have electronic health record (EHR) instructors, a clinical nurse instructor for a nursing program, an RN informaticist and education instructors for hospital staff.
Q: Why does Amplion have a CIAO team?
Aubin: Amplion believes it's important to offer clinical input and involvement during a site's implementation process—from the first sales demonstration to the go live—in order to ensure a successful outcome. Who can better understand a hospital's pain points, workflows, regulatory requirements, etc. than a clinician? Someone who has walked in staff shoes and can speak the language.
Q: Walk us through the CIAO team’s six-step integration process. How does this process ensure success and rapid adoption of Amplion Alert technology?
Aubin: We begin with a clinical assessment onsite with hospital leadership. During the assessment, we evaluate workflows, pain points, hospital goals and clinical device inventory, and we do a walkthrough of the site. Our intent is to determine and maintain what's already working well, yet identify how the Amplion Alert Care Assurance Platform can be utilized to make improvements.
The CIAO team then collaborates with Amplion’s engineers and developers to use the information obtained in the clinical assessment to design a system for the site/unit. After developing and building the client’s system, Amplion’s CIAO team and Quality Control team conduct a full system test both in-house at Amplion and on site at the hospital.
Amplion also offers provides training for hospital staff members, both through eLearning modules and hands-on training classes, taught by CIAO team members onsite.
CIAO team members are also onsite for the system's Go Live process, working hand-in-hand with floor staff. Post-Go Live support is also available for technical and clinical questions.
Q: Why does Amplion believe it’s important to walk hand-in-hand with hospitals to implement the technology?
Aubin: Through my experience, I've found that the majority of individuals are hands-on learners. We retain info quicker and better if we can "touch, taste, smell and feel." We want to ensure that a hospital receives the full benefit of the Amplion Alert Care Assurance Platform. By working hand-in-hand with staff, showing examples and fitting the system into a hospital's clinical workflow, the CIAO team makes sure that hospitals experience a positive outcome.
Q: What is the average time frame between starting the integration process and going live? How long does the entire six step process take?
Aubin: The process varies depending on the hospital’s size. The larger the hospital and the number of units that need to be integrated, the longer the timeframe for the entire process. The average time frame for this process is approximately 16 weeks.
Q: What kind of training and education does Amplion’s CIAO team provide to clinical leaders and nurses? How does our training support technology adoption (including the support of our Customer Success Executives)?
Aubin: The CIAO team trains clinical leaders and healthcare providers on the entire Amplion Alert Care Assurance Platform. The training program covers everything from the using the wireless phone, answering the nurse call console, using the advanced messaging functionality, responding to clinical device alarms, setting rounding reminders and more. Additionally, clinical leadership is trained and supported on the use of filtered and advanced reporting by another Amplion clinical team, called Customer Success Executives.
Q: From your experience, what do you find are the greatest barriers to technology adoption, and how does it hinder hospitals meeting their goals?
Aubin: The lack of interoperability among bedside medical devices prior to the Amplion Alert install is one of the most common barriers to technology adoption. In addition, the technology systems utilized for data aren't always user friendly and don't have the data needed to assist clinical leaders in developing and meeting goals. Amplion offers a user-friendly reporting system with an abundance of real-time* information that can be utilized by clinical leaders. In addition, Amplion's system is able to connect a variety of clinical technologies together, such as clinical device alarms and clinical communication devices.
*within five minutes
Q: How does Amplion’s CIAO team set Amplion Alert apart from competitors?
Aubin: It's my understanding that traditional nurse call systems don't have a clinical team that works with clients both during and post implementation. In addition, Amplion incorporates clinical input from the CIAO team into system development.