Adopting new technology doesn’t come without risks, but it can lead to tremendous financial and clinical benefits for healthcare organizations by improving insights, simplifying communication and care coordination, and putting patients at the center of their care, as we explored in our previous post on the promise of disruptive technology and big data for hospitals.
To deliver care more effectively and efficiently in today’s age of value-based healthcare, hospitals must be willing to transform how they have operated in the past and embrace technology that disrupts the status quo.
Getting Your Hospital On Board
Change can be overwhelming for most people, particularly when they are being asked to keep up with rapidly changing technology that forces them to adjust how they typically do things. How can hospital leaders and IT directors help their facilities embrace new and disruptive technologies and get employees on board? Here are three ways you can ease the knee-jerk resistance your clinical teams may have to learning and embracing these transformative technologies.
- Explain the benefits. When talking about new technologies, share how they can benefit individuals rather than the organization as a whole. According to Mountasser Kadrie, director of the Master of Healthcare Administration program at Walden University, leaders and managers should explain to employees how new technologies will improve their lives and those of the patients they serve, along with simplifying their work processes, advancing their skills and increasing their job security.
- Invest in training. Many employees worry that they will be replaced by younger workers who may be more technologically able. Invest in training, such as webinars, conferences, printed resources and guest speakers, to instill confidence in your staff and help them pick up on the necessary skills to do their jobs.
- Be open to feedback. Emphasize to your employees that you want to hear their thoughts. Technology always has kinks that need to be worked out. If something isn’t working properly, be sure your employees know they can express that to you without judgment or repercussions.
The most effective disruptive technologies are intuitive and fit seamlessly into the clinician workflow and existing patient care systems. Amplion’s next-generation nurse call system exemplifies how disruptive technology can revamp the dated technology of traditional nurse call systems—a complicated circuitry of electrical wiring with limited reporting capabilities—to improve efficiency and communication among nursing teams and make their jobs easier.
For example, at one acute care hospital we worked with, registered nurses and respiratory therapists were hearing an average of 167 alarms per shift—and they never knew whether the alarm was serious or even for one of their own patients. The constant beeping and blaring caused them to experience alarm fatigue, which desensitized them to alarms and threatened their performance and the safety of their patients. Transitioning to the Amplion’s nurse call system helped care team members identify which alarms demanded immediate attention and which ones pertained to their individual patients. As a result, they were less likely to tune out the alarms and better able to respond to the patents who needed them the most.
Along with helping nurses manage alarms, coordinate care and communicate more effectively with patients, our platform gathers real-time data that provides nursing managers and hospital leaders with deeper visibility into the patient care delivered in each room and insights to help them alleviate staff burnout and improve interactions with patients. Schedule a free consultation with us to learn how we can help your hospital adopt innovative, intuitive technology that raises the bar on the quality of care you provide and the patient experience you deliver.