Brenda Aubin

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Adding a human touch to interoperability

Posted by Brenda Aubin on October 31, 2016

In an adherence-driven world of hospitals wired to a race for fast fixes and cost savings, you end up with a real need to create an environment that enables more efficient communication without sacrificing a premium patient experience. For many leaders in our industry, the answer to this dilemma is interoperability, a term you have likely read or heard in meetings and conferences more than once this month. This buzzword du jour is everywhere — at Health:Further Summit, in the halls of healthcare consulting firms, publishers and device makers.

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Topics: Blog, Real-Time Technology

How caregiver communication impacts the patient experience

Posted by Brenda Aubin on September 30, 2016

First impressions are powerful, and that’s even more true for people who are experiencing anxiety due to an illness.  While first impressions are important and can create a halo effect that can positively affect perception of an experience, they’re not always lasting.  That’s why it’s so important that every stage of a patient’s experience be treated as an opportunity to make a positive lasting impression. Seasoned medical professionals know that the patient perceptions are comprised of a collection of impressions that are created throughout each stage of a patient’s experience. The Beryl Institute defines patient experience as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care."

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Topics: Blog, Patient Experience

Can We Bring the Concept of Air Traffic Control to Patient Care?

Posted by Brenda Aubin on September 23, 2016

While many aspects of healthcare have evolved and become more coordinated thanks to technology and data analysis tools, nurse call still lags dramatically behind. Up to 1/3 of all hospitals are using nurse call technology that is nine years old or older. Why? When it comes to nurse call, many hospitals seem to embrace the “if it ain’t broke, don’t fix it” mentality, seeing nurse call as more of a widget on the wall than an opportunity to provide higher level care.

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Topics: Blog, Nurse Call, Real-Time Data

3 Tips for Aligning HCAHPS Scores and Outcomes in Hospitals

Posted by Brenda Aubin on September 15, 2016

HCAHPS scores have been a hot topic in healthcare ever since CMS started awarding five-star ratings to hospitals based solely on HCAHPS scores in spring 2015. However, a new study from Quantros is shaking up the assumption that higher HCAHPS scores correlate with better patient outcomes. Interestingly, the Quantros study directly contradicts a study by Harvard researchers that was published in the Journal of the American Medical Association’s Internal Medicine publication just last year. That study found a positive correlation between patient satisfaction-based ratings and patient outcomes. So why the divide?

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Topics: Blog, Patient Safety, Patient Experience

Our top 10 favorite nurse stories of 2016 so far

Posted by Brenda Aubin on August 19, 2016

What would healthcare be without nurses? They are our front lines of patient safety, the heart and soul of hospitals and ICUs, and the people who comfort so many patients in their time of need. Despite the frequent risk of burnout and exhaustion, high-stress situations and long shifts, nurses seem to find time every day to go above and beyond for patients—and sometimes for complete strangers.

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Topics: Blog, Nurse Satisfaction

How to Gain Leadership Buy-In for a New Nurse Call System

Posted by Brenda Aubin on August 3, 2016

Still on an old nurse call system (and stressed out by its inefficiencies)? You’re not alone.

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Topics: Nurse Call

It’s Time to Use Data to Fill the Customer Service Void in Healthcare

Posted by Brenda Aubin on July 15, 2016

Imagine you purchase a first class ticket for a flight from New York to Los Angeles. After spending your hard-earned money for the ticket, you board the flight only to find out the attendants take an exceedingly long time to respond to simple requests, such as a blanket or beverage.

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Topics: Blog, Real-Time Data

Alarm Management: Where We Are Vs. Where We Should Be

Posted by Brenda Aubin on May 17, 2016

Imagine your home security system sounding an alarm at random intervals – and often for no urgent reason. If you are employed at a hospital, this probably sounds like just another day at work, except that lives are on the line in your workplace.

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Topics: Alarm Management

A Day in the Life of a Nurse Executive: I Still Wear Scrubs to Work

Posted by Brenda Aubin on May 6, 2016

Happy Nurses Week 2016! To celebrate, we are featuring an outstanding nurse executive on our blog this week. Patty Changet, Regional CNO at Select Specialty Hospital, dishes on her day-to-day activities, shares career tips, and explains what makes a great nurse. See the full interview below.

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Topics: Q & A

Patients May Not Be the Toughest Customers for American Hospitals

Posted by Brenda Aubin on April 26, 2016

It’s Patient Experience Week, an annual event celebrating and raising awareness of the impact that healthcare staff have on patient experience every day. To further understand these experiences, Amplion recently conducted a nationwide survey with hospital patients and their family caregivers.

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Topics: Patient Experience

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