As a rule, nurses love their jobs. Despite the demanding, fast-paced environment, many nurses enjoy their career because they get to make a difference, positively impact patients’ lives and help people through vulnerable moments.
The healthcare market is competitive. As consumers take more control of their healthcare decisions, they’re being more selective in who they choose to provide care and where they go to receive it. That’s why it is more important than ever for hospitals to focus on improving the patient experience. Hospitals that produce higher patient experience scores are more successful than hospitals that don’t.