Technology has given consumers more freedom than ever over how they make decisions, purchase services, and interact with businesses—and they take this perspective with them wherever they go, even to the hospital. Patients don’t stop being consumers as soon as they put on a hospital gown.
Amplion enjoyed participating in Health 2.0 Fall Conference, which wrapped up in Santa Clara, California last week. Along with demonstrating how our Amplion Alert next-generation nurse call technology is helping hospitals make the shift to value-based care, we got to see many of the latest digital health technologies in action, from innovations advancing interoperability and artificial intelligence (AI) to analytics improving population health and the patient experience. It was fascinating to see the breakthroughs on the horizon and the potential these emerging technologies hold for solving some of the biggest challenges for hospitals as well as healthcare overall. We spoke with our President, Frank Grant, about his conference experience and what he learned from the demos and discussions. Here are some of his takeaways.
What do you see when you step inside a hospital? If you walk through the doors as an administrator, clinician or nurse, chances are you see many different kinds of patients—all with distinct needs, concerns and conditions. But how often do you see the person behind the patient?
Topics: Patient Experience
Hospitals are renewing their sense of purpose and putting patients back at the center of the healthcare experience, according to a newly released benchmarking study on patient experience from The Beryl Institute. The momentum behind patient experience, which The Beryl Institute defines as “the sum of all interactions shaped by an organization’s culture, that influence patient perceptions across the continuum of care,” continues to build, with more than half of hospitals in the study reporting progress in advancing this effort.
Most employees (51 percent) are not engaged at work, according to Gallup research. They feel indifferent and uninspired, which can lead to malaise in the workplace, creating a culture of carelessness, infighting or even bullying among staff.
What experience can patients and their families expect when they walk into your hospital? Chances are they probably already have some idea based on their past experiences or your reputation in the community or on social media. With value-based care growing and consumers demanding more from their healthcare providers, many hospitals are working hard to improve these perceptions and enhance the experience patients have while staying at their facilities.
Topics: Patient Experience