How Real-time Health Technology Can Help Hospitals Create Interoperable, Patient-centric Systems

Posted by Frank Grant, President & CEO on September 8, 2017

interoperable.jpgManaging a hospital successfully can seem overwhelming in today’s changing operating environment. Providers must accept a larger share of financial risk for the outcomes they deliver, and patients are becoming savvier about their healthcare choices.

Rising to those challenges requires hospitals to break down the technological silos where clinical information gets stuck and can’t be shared across healthcare IT systems throughout the organization. Breaking these silos down—achieving interoperability—requires hospitals to get their systems and applications talking to one another, so they can exchange data in meaningful ways and use those insights to make the best care decisions.

From medical devices at the bedside to care collaboration and patient communication systems such as nurse call, hospitals need technologies with interoperable, open platforms that share information and insights in real time. That means they must look beyond the limitations of existing, outdated UL standards, which many use to measure the success of their healthcare IT systems. Simply complying with UL standards was sufficient when a nurse call system consisted of a light above the patient’s door and a bell at the nurse station. But with today’s healthcare demands, hospitals need a system that shares data, so nurses can efficiently manage growing patient loads and administrators can track the flow and delivery of care floor by floor.

Fortunately, an emerging set of technologies are capable of helping hospitals access, exchange and use point-of-care data more effectively across the patient journey. Gartner calls this group of technologies the Real-Time Health System (RTHS). RTHS technologies break down traditional barriers to sharing, analyzing and using information. Combining advancements in nurse call, clinical communication and collaboration, interactive patient care, and alarm management, these technologies leverage data, analytics and real-time communication tools, including mobile platforms, to improve the consistency and quality of care.

The Amplion Alert platform uses the best features of the RTHS to take patient care to the next level. While nurses deliver care to patients, the platform collects data at the bedside and flows the information into an integrated reporting and analytics portal that provides administrators with colorful, visualized reports. These insights give hospitals the information they need to better manage clinical teams, improve accountability across departments, and close communication and care loops with patients. Not only can hospitals use this information to enhance patient care and satisfaction, but they can also gain visibility to control labor costs and maximize reimbursements to drive better business results.

The more hospitals can obtain a cohesive, simplified view of patient data across their organization, the better equipped they will be to eliminate inefficiencies and deliver care focused solely on the individual needs of each patient.

Other industries with complex challenges for serving customers and coordinating activities across different systems rely on real-time feedback from those they serve to succeed, says Richard Corder, a partner at Wellesley Partners, an organization that helps healthcare leaders and organizations manage change. “The reality is most businesses succeed or fail based on how responsive they are to operations, so having the ability to respond to real-time data is something we should start expecting in healthcare,” says Corder, who oversaw guest satisfaction for Four Seasons Hotels before moving to a patient experience role at Massachusetts General Hospital.

Before hospitals can effectively use real-time technologies—even the ones built to overcome interoperability barriers—they must improve their data management practices. Many hospitals struggle because they have been piecemealing their data management tools for years without addressing fundamental data issues, notes a recent article in HIT Infrastructure. “Healthcare organizations tend to buy master data management systems or data governance systems, then they’re left with how to piece all of the systems together,” WhamTech CTO Gavin Robertson told the magazine. Integrated technologies help alleviate this issue by providing a single source for the data. Amplion’s platform, for example, integrates key features of nurse call, interactive patient care and alarm management systems with mobile device support and messaging and reporting capabilities.

Want to use real-time technology to make your IT systems more patient-centric and interoperable? Amplion provides a blueprint for hospitals considering this transition in our newest Ebook, Real Time or Left Behind?” Here are three keys to driving the adoption of RTHS technologies in your facility: 

  1. Strategy: Set SMART goals (Strategic, Measurable, Achievable, Realistic, Time-bound).

  2. Consistency: Regularly track progress, evaluate performance and look for ways to improve.

  3. Transparency: Allow your team to see the success and failure of the initiative.

How Amplion Can Help

Our single-source, integrated care assurance platform uses smart technology and workflow optimization to enhance nurse call, patient safety, care coordination and alarm management. We provide an interoperable solution that helps hospital technology leaders harness point-of-care data to improve the efficiency and delivery of care. Schedule a free consultation to see our data-driven system in action and download our eBook for more on RTHS technologies and how to get your organization to embrace them.

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Topics: Blog, Real-Time Health Systems, Real-Time Technology

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