It doesn’t take much effort to learn how frustrated clinicians are with the traditional nurse call system. Just type “nurse call system problems” into Google’s search engine, and you’ll get more than 55 million results in a matter of seconds. For years, nurse call systems have been trapped in the past. The traditional nurse call system—a complex system of electrical wiring based on technology from the 1970s—is typically unintelligent and outdated, creating alerts without context. Alerts are often delivered without enough information to properly respond.. Traditional technology is basically an “all call” to anyone and everyone. These non-specific alerting events can lead to alarm fatigue, which occurs when clinicians are exposed to an excessive amount of alarms. Alarm fatigue often results in desensitization and even missed alarms.
It’s time for a new, purposeful nurse call technology.
Research firm Gartner predicts that “by 2022, 50 percent of all current nurse call system responsibilities will be shared by the care team collaboration (CTC) ecosystem.” 1 However, “nurse call, as it stands today, is not alone in being uniquely positioned to meet the needs of evolving care delivery models and patient experience requirements,” according to Gartner. “Real-time healthcare system (RTHS) solutions such as clinical communication and collaboration (CC&C), interactive patient care (IPC), and alarm and notification platforms are beginning to assume nurse call responsibilities.” 2
With so many options available for nurse call, why should your hospital choose Amplion Alert, the industry’s first Care Assurance Platform? Here’s what makes Amplion Alert stand out in a crowded field.
We’re changing the way hospitals use nurse call. We’re taking nurse call to the next level. At Amplion, meeting UL standards isn’t good enough—instead, we exceed them. Amplion’s next-generation nurse call system features SmartLight technology, a configurable dome light that can assess the status and urgency of the patient care process. Pillow speakers have special buttons that indicate the type of request—pain, water or toilet—and notify the appropriate caregivers. Bed alarms, chair pads and toilet seat fall sensors can be plugged into the system, helping prevent hospital falls.
We provide robust, real-time reports. Our real-time reporting portal makes it easy to analyze data, diagnose issues and take immediate action. You can monitor clinical activity within 5 minutes of real-time occurrence, and drill down for a more detailed analysis, helping you balance workflow, identify trends, and measure alarm activity by floor, device and room. In addition, real-time reports can support your needs with service recovery. You can access Amplion’s reports on your desktop computer or mobile device—anytime and anywhere.
We provide next-level, in-room patient care. We’re committed to helping hospitals improve the patient experience and provide high-quality patient care. According to the 2018 Patient Experience Consumer Study, released by The Beryl Institute, 63 percent of patients said they want to feel like clinicians take their pain seriously. At Amplion, we make that possible. Care Assurance Stations are installed in patient rooms, allowing clinicians to set reminders for hourly patient rounding, turns and pain management. Plus, our advanced messaging functionality helps caregivers communicate about their availability to respond to a patient. Patient alerts can be sent directly to the proper clinicians from the nurse call system and through Clinical Care Dashboards installed at nurse stations. The alerts are visible on monitors in the hallways and sent to wireless phones carried by members of the clinical team. The system provides the ability for caregivers to accept (or decline if not available) responding to an alert, automatic escalations, and the validation that care is delivered, so that with the Amplion Alert Care Assurance Platform, patients won’t have to worry about a slow response.
We make it easy to manage alarms. Reducing alarm fatigue and boosting staff morale are two of our top priorities. Gartner suggests that hospital alarm management devices “reduce the number of critical alarms the nursing staff has to respond to through best-practice filtering, distribution and management—improving operation efficiency, outcomes and staff morale.” 3 Alarm input devices are installed in every patient room to support the bedside medical devices. Each device is plugged into its own, color-coded jack using Amplion-supplied cables. Amplion’s technology integrates messages from each of these devices, and notifies the appropriate caregiver when a patient has a specific need. Alarms are even filtered with wait times to reduce alarm fatigue and desensitization.
We’re closing the loop on care. No task or request is ever forgotten when using our Care Assurance Platform. That’s because we’re dedicated to closing the care loop—meaning that patients, family, the care team and hospital leadership can be assured patient needs are carried out from the push of the call button to the actual delivery of care. Amplion’s Care Assurance Platform creates a culture of accountability and transparency.
We’re reducing nurse burnout and increasing nurse retention. Hospitals across America are seeking ways to increase nurse retention. Amplion can help your facility optimize the clinical workflow and reduce nurse stress and burnout. For example, one client hospital using Amplion Alert was able to decrease nurse turnover by 30 percent.
By tracking caregiver response at the bedside, clinical leaders have the necessary data to assess patient acuity based on activity and schedule the right number of staff.
We offer customer support 24/7. We want your hospital to be successful. That’s why we go above and beyond to deliver both technology solutions and service straight from the source. At Amplion, we cut out the middleware and middlemen, which means there are no hard-to-reach parties. Our remote monitoring capabilities make it easy for us to identify product issues even before the hospital is aware of any problems. Plus, our customer success executives work with each client to help them achieve goals, troubleshoot issues, and provide training and insights.
Amplion Alert raises the bar on nurse call, offering comprehensive state-of-the-art features at a lower cost. Contact us today to learn how we can help you transform patient care at your healthcare facility.
1 Gartner, “Innovation Insight for Care Team Collaboration,” Barry Runyon, 21 February 2018
2 Gartner, “Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2018,” Barry Runyon, 1 July 2018
3 Gartner, “Digital Strategy for Driving the Real-Time Health System Starts With a Compelling Business Case,” Gregg Pessin, Barry Runyon, 10 July 2018