Now more than ever, hospital leaders are discovering their facilities must operate like a business to achieve financial stability. The problem? Most hospital leaders are making staffing, patient care and business decisions based on what they assume is solid, reliable data. But much of the time, helpful analysis is stymied by missing or incomplete information—or data that’s flawed. That’s why healthcare facilities should be turning to real-time, actionable, point-of-care data.
Hospitals are inundated with more patient data than ever thanks to the growth in required reporting for government agencies and tracking of quality indicators. Though the deluge of data can be overwhelming, it can also serve as a vital tool for driving the improvements to patient care, safety and experience that hospitals must make to reap the financial incentives of value-based care.
Technology has long been shaking up the status quo for industries like banking, retail, transportation, hospitality and more. We use our smartphones to pay bills, make purchases, get directions, schedule flights and find places to stay when traveling. We can stream favorite music, movies and TV shows on to our tablets and monitor our home security systems from our mobile devices.
Topics: Real-Time Data
Technology is increasingly vital to providing top-notch care for patients, but every technology is subject to failure. Whether it’s a system malfunction, a server error or a storage problem, hospitals always face the potential of downtime. When it comes to technologies used in patient rooms, downtime is not only inconvenient, but also life-threatening.
Keeping healthcare technology up-to-date in hospitals is necessary to expand services, cut costs, recruit the best medical talent, and improve clinical workflows as well as patient outcomes and experience. But determining the best purchasing processes for these crucial tech tools is one of the most challenging decisions hospital leaders face.
The healthcare community has more data at its fingertips than ever before, but it lags behind other industries in making that data useful in real-time, says Tod Fetherling, CEO of the healthcare analytics software company Perception Health, which helps hospitals use health data to boost efficiency and profitability.
“While the value of measurement is clear, measurement is also clearly out of control and in need of reform.”
This is the bold opening of Measures that Matter, a recent report by the Healthcare Association of New York State (HANYS) which urges the entire healthcare system to streamline, align and focus on the quality measures that matter most for improving patient care, including the patient experience. The report examines how HCAHPS surveys are currently administered and provides recommendations for improvement based on consumer behavior and technology.
While many aspects of healthcare have evolved and become more coordinated thanks to technology and data analysis tools, nurse call still lags dramatically behind. Up to 1/3 of all hospitals are using nurse call technology that is nine years old or older. Why? When it comes to nurse call, many hospitals seem to embrace the “if it ain’t broke, don’t fix it” mentality, seeing nurse call as more of a widget on the wall than an opportunity to provide higher level care.
Imagine you purchase a first class ticket for a flight from New York to Los Angeles. After spending your hard-earned money for the ticket, you board the flight only to find out the attendants take an exceedingly long time to respond to simple requests, such as a blanket or beverage.
The term “big data” is thrown around somewhat carelessly to describe a benefit of new systems. But as we asked last week: “what good are data points that are disconnected from one another?” Bigger data isn’t going to help anyone out (certainly not overworked nurses) unless it helps streamline workflow, decrease workload, and improve patient care. As we examine The Smart(er) Patient Room of the Future--the subject of our new, interactive eBook--we want to start answering these questions about how data and devices work together.
Topics: Real-Time Data