Why It Pays to Invest in Patient Experience

Posted by Sherry Henricks, MBA RRT on April 19, 2018

Apr_18_patient experienceAs reimbursement models reward or penalize hospitals based on patient experience, healthcare organizations are more focused on the experience they’re providing patients.

The shift to value-based care has led both public and private payers to acknowledge the patient experience as a core element of “quality.” For example, Medicare’s 2018 Hospital Value-Based Purchasing (VBP) Program rewards hospitals who have higher patient experience scores, based on the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, a standardized survey that asks adult patients about their experience during recent hospital stays. Private payers are also getting on board. For example, value-based contracts represent 50 percent of insurance giant Aetna’s medical spend, with a goal of 75 to 80 percent of medical spend in value-based relationships by 2020. As a result, hospitals are seeking to improve factors evaluated on the HCAHPS survey such as noise levels, comfort and communication.

But improving the patient experience can also “help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends,” according to research from Deloitte.

Ready to improve the patient experience at your hospital and reap the financial rewards? Amplion is dedicated to helping hospitals improve patient satisfaction and nurse-patient communication with our Amplion Alert Care Assurance Platform, which exceeds the standards for nurse call, enhances patient safety and optimizes clinical workflow.

Available with our platform is advanced alarm management, which helps eliminate the constant noise in hospitals, a top complaint among patients, visitors and employees on HCAHPS surveys. The continuous sound of bedside alarms can add stress to nurses, which has been shown to result in serious consequences for patients, such as more falls and potential medical errors. The Amplion Alert Care Assurance Platform sends messages about the location and urgency of the alarm device directly to the appropriate nurse or caregiver, helping them detect the origin of the alarm and prioritize the urgency of the response.  

During a webinar last Friday, April 13, CNO Adam Bedgood of Morgan Memorial Hospital (Madison, GA) shared how implementing the Amplion Alert system has improved patient safety and satisfaction. The use of the Amplion Alert system has led to a quicker nurse response time, a quieter healing environment, assurance for family members and the availability of real-time care delivery data. Patients, Bedgood said, also have been impressed with reduced noise on the floor.

Want to learn more about Morgan Memorial Hospital (MMH) and how Amplion has helped them improve their patient experience? Register here to watch a free recording of the webinar with MMH and Amplion, then schedule a demo with us to learn how we can help  improve patient experience at your hospital.

Next Monday kicks off Patient Experience Week, an annual event created to highlight the importance of the patient experience and recognize the work that nurses, support staff, clinicians and physicians do every day to provide high-quality care to the patients they serve. Share with us on Twitter how your hospital is celebrating Patient Experience Week. 

If you want to know the cost of outdated technology to your hospital, staff and patient care, talk to one of our clinical specialists today.

 

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Topics: Blog

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