Why Next-Generation Nurse Call Communication Systems Require an Experienced Clinical Implementation Team


Picture this scenario: It’s time to upgrade your hospital’s nurse call system. First, you research and select a vendor, then schedule installation, training and Go Live. That’s it, right? Not if you want to take advantage of new technologies available in next generation nurse call communications systems.

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When implementing new healthcare technologies, such as a new nurse call communications system, caring for patients is still your nurses’ top priority. You should require an implementation team that understands the challenges your nurses and clinicians face because they are nurses and clinicians. Hospitals and healthcare facilities can increase their technology adoption success rate with careful planning, adequate training and collaboration. Partnering with a vendor who understands the unique aspects of your organization and works with you to thoughtfully implement technology solutions to augment and improve workflow and care team collaboration, rather than an implementation team with just technical knowledge on how to use the product, is essential for your nurse call communications system implementation to be successful.

3 Ways an Experienced Clinical Implementation Team Helps Hospitals

Not all nurse call vendor implementation teams have clinical expertise using the product nor understand the challenges staff members face. Here are three ways clinicians on the implementation team reduce unnecessary stress and lower the risk of failure. 

  1. The team is familiar with a hospital organization. When your implementation team includes members with clinical background, they can intuit the complexities of a hospital’s business plans, clinical workflows and staff challenges.

  2. The team can easily spot flaws in processes or identify areas that need more work. Someone who has actually done the job of a nurse or nurse manager will have a much easier time recognizing steps in workflows or processes that need more attention or training.

  3. The team can answer questions based on experience. You’re not getting canned, pre-scripted answers to your questions. Instead, a team with real-life clinical experience can walk support you through problems and offer solutions using their own expertise. 

The Amplion Difference

At Amplion, solutions are built for clinicians and by clinicians. Amplion’s Clinical Integration and Outcomes (CIAO) team partners with your hospital’s clinical leadership to evaluate current workflows and procedures in order to ensure a successful system implementation. Amplion promises to do the following:

  • Identify processes and procedures that the system must integrate into rather than disrupt or replace

  • Offer a two-prong training approach to prepare staff for the “go-live” process through eLearning tutorials and in-person training

  • Send Amplion clinical specialists to support the go-live process and ensure system compliance and staff adoption success

  • After go-live and on an ongoing basis, provide guidance by Clinical Success Executives to help optimize processes leveraging real-time data insights, including staff compliance statistics and quality measures

An implementations team with extensive clinical experience is better equipped to support hospitals and care teams adopt new technologies. Amplion’s CIAO team is comprised of nurses and respiratory therapists, each of whom bring many years of clinical experience to the table. The CIAO team leverages more than 35 years of hands-on clinical experience to help hospitals implement new nurse call technology.

Thinking about upgrading your nurse call system? Download your complimentary copy of the Essential Buyer’s Guide for Nurse Call Communications Systems today.


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Topics: Real-Time Technology, Nurse Satisfaction

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